Refund policy

Returns

We do not accept returns on any Trading Card Games and any condition. All TCG sales are final.

On all other products, we accept brand new and unopened product within 15 days of purchase. Please email michael@hobby-addicts.com for return authorization. Once approved you will be instructed to repackage your item with the RMA number and send it back to us. Once a product is received back, please allow upto 48 hours before a refund is processed.

The buyer is responsible for return shipping costs. Also, a 15% restocking fee will be assessed on all returns.

Due to the nature of the products we offer, we do not accept any opened, used or altered products. 

Defective Items

Have issues with your products? Contact us and we'll provide help. In most cases, the product is supported by the manufacturer warranty.

Stolen Packages

Lost packages by carrier. If your package is confirmed lost by the carrier, we will either send you a new package (pending availability) or send a full refund. Please keep in mind that carrier claims can take several weeks to resolve.

Lost or stolen packages after confirmed delivery. If your package was lost or stolen after the delivery was confirmed via carrier tracking, we will not replace or refund the order. It is the responsibility of the receiver to be present during the delivery. If you suspect your package was stolen, we recommend that you file a police report. If you're having problems with package theft, we highly recommend requesting a package hold to pick up your package directly from the carrier facility.
If your package shows delivered and the carrier is unable to confirm it was lost or misdelivered, it will be considered lost or stolen after delivery.

Misdelivered packages. If your package is confirmed to be misdelivered by the carrier and the correct address was provided, we will either send you a new package (pending availability) or send a full refund. Please keep in mind that carrier claims can take several weeks to resolve.

Wrong Address entered. If you entered the incorrect address during checkout and your package is not intercepted before It’s delivered, we will not replace or refund the order. If you enter an incorrect address, please contact us immediately and attempt intercept or hold the delivery through the carrier.

Damaged Packages

Our products are brand new and factory sealed. Minor imperfections to packaging and/or wrapping does not qualify for a replacement.

Damaged by carrier (shipping box is damaged). If a package is confirmed to be damaged by the carrier, please open a case with the carrier and contact us. Once the case resolves with the carrier, we will take appropriate actions.

All other damage. Please contact us if you have any substantial damage to our products and we will handle it case by case.